One of the most important things that you can do right now is to maintain a good relationship with your patients, which you can achieve by answering your phones. Even if you aren’t seeing patients in the office, you should still be answering your phone as much as possible. Train your front desk to talk in a tone that is reassuring. If the person answering the phone sounds worried, then they won’t be able to help your patients. Your front desk can only give your patients reassurance if they receive it from you first!
